Terms & Conditions

Bridgeway Executive Travel
Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to all bookings made with Bridgeway Executive Travel (“Bridgeway Executive Travel”, “we”, “us” or “our”).
By making a booking with us, the person making the booking (“the Hirer” or “you”) confirms that they have read and accepted these Terms & Conditions.
Bridgeway Executive Travel provides pre-booked private-hire passenger transport services, including airport transfers, executive travel and other pre-arranged journeys.
1. Bookings
1.1 All journeys must be booked in advance. Bridgeway Executive Travel does not operate as a taxi and cannot accept passengers who hail the vehicle from the street or use taxi ranks.
1.2 A booking is only confirmed once Bridgeway Executive Travel has accepted the booking and the agreed fare and journey details have been confirmed.
1.3 We may request the following information when taking a booking:
Lead passenger's full name
Telephone number and/or email address
Pick-up address
Destination
Date and time of travel
Number of passengers
Number and size of items of luggage
Any accessibility or mobility requirements
Flight details where applicable
Any other information reasonably required to fulfil the booking safely and correctly
1.4 You are responsible for ensuring that all information supplied when making a booking is accurate.
1.5 If any important details change after a booking has been confirmed, including the number of passengers, luggage requirements, collection address, destination or flight details, you must notify us as soon as possible.
1.6 Changes to a booking may affect the agreed fare and/or our ability to provide the originally requested vehicle.
2. Fares and Price Quotes
2.1 Unless expressly stated otherwise, a fare quoted by Bridgeway Executive Travel relates to the journey and passenger/luggage requirements provided to us at the time of the quotation.
2.2 Where we provide a fixed confirmed fare, that fare will not be subject to surge pricing or an automatic increase simply because demand subsequently increases.
2.3 A quoted or confirmed fare may need to be amended where the customer subsequently changes the requirements of the booking, including but not limited to:
A change of destination
Additional pick-up or drop-off locations
Additional waiting time
Additional passengers
Additional or unusually large luggage
A requirement for a different vehicle
A change from the original journey requested
Charges imposed by third parties which were not known or reasonably foreseeable when the quotation was provided
2.4 Where a fare is not stated to be fixed, Bridgeway Executive Travel will explain any circumstances in which the final price may differ from the original quotation.
2.5 Any applicable tolls, parking charges, airport drop-off charges or other third-party charges will be explained to the customer where reasonably possible before the journey.
3. Airport Transfers
3.1 For airport bookings, customers should provide accurate flight information wherever possible.
3.2 Where flight monitoring is available and flight details have been supplied, we may use those details to assist with arranging an appropriate collection time.
3.3 Flight delays, cancellations and changes should be communicated to us as soon as possible.
3.4 Airport parking, waiting and drop-off charges may apply where these are incurred in providing the journey.
3.5 Unless otherwise agreed, the fare does not include additional journeys, stops or destinations requested after the booking has been confirmed.
4. Waiting Time
4.1 For airport arrivals, we will allow a reasonable period for passengers to leave the aircraft, collect luggage and proceed to the agreed meeting point.
4.2 Where additional waiting is required because a passenger is delayed beyond the agreed or reasonable waiting period, an additional waiting charge may apply.
4.3 Where the passenger cannot be located, does not respond to reasonable attempts to contact them, or fails to appear at the agreed meeting point, the journey may be treated as a no-show.
4.4 Any applicable waiting or no-show charge will depend upon the circumstances of the booking and any charges reasonably incurred by Bridgeway Executive Travel.
5. Cancellations
5.1 Cancellation terms will be communicated to the customer when the booking is made where a cancellation charge applies.
5.2 Customers should provide as much notice as possible when cancelling a booking.
5.3 Where a booking is cancelled at short notice, or the vehicle has already been dispatched or committed to the journey, a cancellation charge may apply.
5.4 Where a booking has been prepaid or a deposit has been taken, any refund will be subject to the cancellation terms applying to that booking.
5.5 Nothing in these Terms & Conditions affects any statutory rights that you may have as a consumer.
6. No-Shows
6.1 If a passenger fails to attend the agreed collection point within the applicable waiting period and cannot be contacted, the booking may be treated as a no-show.
6.2 A no-show charge may apply where the driver has attended the collection point and has been unable to complete the journey because the passenger did not attend or could not reasonably be contacted.
7. Passengers and Luggage
7.1 The number of passengers must not exceed the legally permitted seating capacity of the vehicle.
7.2 Customers must tell us about luggage requirements when making the booking.
7.3 We reserve the right to refuse luggage which cannot be safely accommodated in the vehicle.
7.4 Large, unusual or specialist items such as bicycles, wheelchairs, sporting equipment or other bulky items must be declared at the time of booking.
7.5 All luggage remains the passenger's responsibility. Passengers should not leave valuables, important documents, medication or other personal items unattended.
8. Accessibility and Special Requirements
8.1 Customers should tell us about any accessibility or mobility requirements when making a booking.
8.2 This allows us to determine whether the vehicle and proposed journey are suitable and, where necessary, make appropriate arrangements.
8.3 Where a passenger has a mobility requirement which may affect access to or from the vehicle, this must be communicated to us before the journey.
8.4 We will make reasonable efforts to accommodate accessibility requirements, subject to the capabilities and legal restrictions of the vehicle being used.
9. Vehicle and Driver
9.1 Bridgeway Executive Travel will make reasonable efforts to provide the vehicle requested at the time of booking.
9.2 In exceptional circumstances, including vehicle breakdown, accident, mechanical failure, unforeseen operational circumstances or other events outside our reasonable control, we may need t